The Company
Our client was established in 2007 with one clear objective – to supply an in-house, integrated FM Solution for businesses across Wales and the South West.
The Opportunity
The successful candidate will be responsible for managing a portfolio of clients, logging jobs on and planning labour. Planning and managing engineers diaries for reactive works and maintenance tasks. Completing jobs on the in house database and updating systems to allow works to be invoiced. Updating clients on completed works and arranging further works and or quotations.
Main Roles & Responsibilities
Logging of calls/jobs on software systems
Allocations of purchase orders or work orders to our in house maintenance teams or approved supply chain
Updating PPM schedules & Reactive Works ensuring jobs are closed down efficiently and accurately to allow them to be invoiced correctly.
Ensure jobs are completed on time and all paperwork is submitted to ensure the task is closed down on the relevant system.
Producing quotations to be sent out to various clients
Completing jobs and costing them to allow them to be invoiced
Dealing with client request via the telephone and e-mails.
Database maintenance (access codes, contacts etc)
Ensure engineer utilisation records are maintained and reported.
Knowledge, Experience & Qualifications
Essential
Microsoft office suite (Excel, Word & Outlook)
Experience of working in a co-ordination/administration role
The ability to multi-task.
Excellent telephone manner
Good communication and team working skills.
Excellent customer service skills
Desirable
Planning experience
Advanced excel skills
Database experience
Use of help desk software
Experience of working within a facilities maintenance, building services or property maintenance environment.
General
Must be flexible and prepared to work varied hours to meet client deadlines
Ability to work unsupervised, under pressure and to deadlines
Must have excellent communications skills
Annual Salary up to £27,000 per annum + 25 days annual leave plus bank holidays.
Benefits:
Casual dress
Company pension
Cycle to work scheme
On-site parking
Referral programme
Wellness programmes
Monday to Friday